Frequently Asked Questions (FAQ)
Welcome to our FAQ section! Here, you’ll find answers to common questions about admissions, programs, tuition, and more. If you need further assistance, feel free to contact us.
What ages of children do you accept?
We provides a safe, nurturing, and educational environment for children 12 weeks to 5 years of age.
What are your hours of operation?
We are open Monday through Friday from 8:00 am to 6:00 pm. We provide full-day and half day care for infants, toddlers, preschoolers.
Do you provide part-time or drop-in care?
Yes! Our part-time/hourly programs are designed to introduce children 12 months (walking) to 6 years to their peers while engaging in fun curriculum-based activities in a structured environment.
Do you provide meals and snacks?
Yes! We serve hot meals and nutritious snacks. We work with our food catering partner to serve foods in accordance with Department of Health and Mental Hygiene guidelines. Weekly menus are emailed to parents every Friday.
What do I need to bring with me to sign-up for child care?
The registration process will require the following: Health and Immunization form, Immunization Record for all children being enrolled, and child & adolescent health examination form. Download the form: http://https://www.schools.nyc.gov/docs/default-source/default-document-library/ch205-child-adolescent-health-examination-form-english
How long does it take to enroll my chil(ren) at the Center?
The registration process usually takes between one to two hours. There are many forms required for the registration of your child(ren). We like to answer as many questions as possible during your enrollment and provide information on our safety procedures and other important items which are applicable at the time of registration.
Can my child bring his/her favorite blanket or toy to school?
Yes, your child can bring his/her favorite blanket to school, however their favorite toy should be left at home to prevent damage or loss of the item. We offer special events where children can share items with their classmates.
What methods does Star America use for soothing my child?
Yes! During your registration process, we do an interview with you to learn the techniques you use at home to soothe your child. Whenever possible, we use the same techniques that work for your child at home.
Is there a special place for my child’s belongings?
Yes! All children have their own cubby for their items located in each of the classrooms.
What is the attendance policy when my child is ill?
We want your child to be healthy while at our center. To ensure he/she stays healthy, we require that children do not attend school until they are fever-free for 24-hours – this helps keep your child and their classmates healthy.
How secure is your monitoring system?
We implemented stringent security measures to protect against unauthorized access to the classroom cameras. All of our web cam systems use encryption to protect usernames and passwords.
Will my child be supervised at all times?
Yes! A member of our Care Team will be supervising your child at all times – even during quiet or nap time. We also adheres to Infant Safe Sleep guidelines and has implemented other policies for older children to have the safest possible environment while in our care.
What is the attendance policy when my child is ill?
We want your child to be healthy while at our center. To ensure he/she stays healthy, we require that children do not attend school until they are fever-free for 24-hours – this helps keep your child and their classmates healthy.
What types of payments do you accept?
We accept check or cash for payments. Continuing tuition payments are processed through Tuition Express electronic payments ( it will be launched soon) . We do not accept credit card and money orders for payments at this time.
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